AutoRent - Cranston, Rhode Island

Jaimie Santagata

I never write poor reviews and im an extremely cooperative person but I feel compelled to write this because of the horrible customer service I recieved. About a month ago I had to rent from autorent in tasca because my car went in for a recall. While the rental was in my posession a rock hit the windshield. Upon returning the vehicle I let them know about the scenerio. I was ready to rectify the issue however I could. I asked for a quote first for out of pocket thinking I may not have windshield coverage on my insurance. After about 10 days I recieved a quote for $1300 from Cassandra. I called to see if I could bring it to my repair guy. Days later I recieved a call from Ed the original guy saying to call he had better quote. I called back leaving a voicemail and never heard from anyone. That following friday I got my credit card statement and they charged me $500 without my authorization. I tried calling 3x speaking to 2 people Ed and Dennis with no answers. When my efforts to reach Cassandra proved futile I called Tasca in order to reach Autorents GM. Well Dorian the GM was rude and argumentive. Telling me they had been calling me for weeks leaving voicemails that I never recieved. This was a lie. She also told me my insurance wouldnt cover the special windshield they had to put in. So i was forced to pay $500 with nothing but a general reciept showing payment. Who knows where the money truely went. In the meantime I called my insurance and they assured me that I was covered with a zero deductible. I was reimbursed by my insurance company thankfully. If my car has to go into tasca ever again il uber because these people are ignorant and unprofessional but thats expected nowadays since no one does their job.

Save yourself the headache and get a ride

Jonathan Doub

Nick and his team were friendly, professional and just all around fantastic making our new car buying experience fantastic!

Thanks,
Jon & Jaime

M. Moore

This was back in 2019, nonetheless, I feel the need to share.
I had a terrible experience with one of their employees, Madison. I received a call from her regarding a toll bill that had just arrived in May 2019, long after I rented in 2018. I bought this SUV from Tasca Ford and theu messed up my title paperwork. As I tried to clarify some details, Madison became increasingly defensive and condescending. She suggested that I was tarnishing the company's reputation and insisted that I take immediate action to pay a $127 toll bill. Despite my attempts to engage in a conversation, Madison remained rude and unprofessional, interrupting me, accused me of yelling at her and this was not the case, and she hung up in my face and refused to answer when I called back.

Upon further investigation, it was revealed by the MA EZ Pass Customer Service Rep that the bill had never been transferred into my name. Consequently, all fees were waived as it was determined that the oversight was on Madison's part. It's worth noting that I am a Platinum Plus Member with Enterprise, and any toll charges are typically billed directly to my card. Unfortunately, this process was not adequately explained to me, and I did not inquire about it.

I emailed slim@autorentri but didn't receive a reply, and I doubt the branch manager reprimanded Madison.

Luis Correia

Great customer service, Lisa was very responsive and helpful. She had all the paperwork ready and even helped with the communication with the insurance company. Lisa made sure that all of our expectations were met. Highly recommend working with Lisa and her company. Also would like to mention how helpful Gina is. Great teamwork!!

Gary Parenteau

I just had an oil change on my Lincoln today. Nick and Ed over at AutoRent took care of picking up my car and delivering me a loaner. They were beyond timely (early for pick up/drop off). They made renting a car with them and using Tasca's service extremely easy. A+ Service!

Sean Cardoso

Ed and Tiffany helped make the process easy, fast and gave me a nice very clean car. They also checked it beforehand so I don't get hit for things I didn't I don't do. Really nice car and great price. Try them you'll like it! ?

Jeanne Cameauvil

My husband and I needed to rent a car for vacation last year and goggled many rental companies but, found AutoRent during our search and loved it since. The service at AutoRent has been amazing from start to finish and also very affordable. All staff members especially, Ed have been so friendly and helpful throughout our rental experience. We would absolutely recommend AutoRent to my family and friends.

Shaun Hunter

Easily the best rental car company ever. Anywhere!! And I know...I have rented at least 100 cars/trucks. Ed is a class act manager and does everything to make sure the customer is happy. This Autorent inside of Tasca Cranston is just amazing. How many people look forward to renting their vehicle? I do ! ? That is beacuse Ed and Tiffany are amazing. I feel like I am talking and dealing with a friend when I go there to do business. And to add to this world class service, their cars/trucks are amazing too! I love this place and find it to be the model rental car/truck company and how all businesses of this nature should model themselves after. Thank you Ed for all your wonderful customer service, vehicles and service. You know I'll be back! ?